Contact Tonka®
Get in touch with us! Whether you have questions about our products, need customer support, or want to share your Tonka® stories, we're here to help.
Get In Touch
Customer Service Phone
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Corporate Address
1027 Newport Avenue
Pawtucket, Rhode Island 02861
United States
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Send Us a Message
Frequently Asked Questions
How do I check my order status?
You can check your order status by logging into your account on our website or by contacting our customer service team at +1-800-255-5516 with your order number.
What is Tonka's warranty policy?
Tonka trucks are built to last! We offer a limited warranty on manufacturing defects. Please contact our support team with your purchase details and photos of any issues for warranty assistance.
Do you ship internationally?
Currently, we primarily ship within the United States. For international orders, please contact our customer service team to discuss available options.
Where can I buy replacement parts?
For replacement parts or repair services, please email Support@tonkaofficial.com with your product details and the specific parts you need.
Can I visit your physical location?
Our corporate office is located at 1027 Newport Avenue, Pawtucket, Rhode Island. However, we recommend calling ahead to schedule a visit as we primarily operate online.